Return & Shipping Policy

Camping Solar Panels Australia Returns: 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer pays return shipping.


Refunds (if applicable) 
Camping Solar Panels Australia only replaces or refunds items if they are defective or damaged, we can not refund orders for change of mind. We also can't refund/cancel orders due to longer than expected shipping times, once an item has been despatched it is no longer in our control.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 

Exchanges (if applicable) 
Camping Solar Panels Australia only replaces or refunds items if they are defective or damaged. We can not refund or cancel orders once they have been despatched.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

Free shipping only applies to metro areas.

Please check your shipping address carefully, we do not refund or replace any shipments accidentally sent to the wrong address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

We don’t guarantee that we will receive your returned item.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Shipments may also be delayed from factors outside of our control, we can not cancel or refund orders that have already been despatched. Please allow additional days in transit for delivery.

Delivery delays can occasionally occur.

Damages

Campingsolarpanelsaustralia.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of Australia.